Terms & Conditions
Last updated: October 11, 2026
Booking & Payment
- Submitting a booking request on this website does not charge you. The website does not collect any payment.
- After our team confirms your request, a deposit of $100 or 30% of the job total, whichever is greater, is required to secure your appointment. We collect it through our booking and payment system.
- The remaining balance is due upon completion of service.
- A 3% card processing fee is applied to the total job price and included in your final invoice.
- All payments, including the deposit and the final invoice, are handled through our booking and payment system and its payment processor.
Cancellation Policy
- Cancel or reschedule at least 24 hours before your appointment with no cancellation fee. If you cancel at least 24 hours ahead, your deposit is refunded. Standard bank processing times apply.
- Cancel within 24 hours of your appointment: Your deposit is forfeited.
- We understand things come up — if you need to cancel late, we encourage you to reschedule instead.
Reschedule Policy
- Reschedule at least 24 hours before your appointment: Free of charge.
- Reschedule within 24 hours of your appointment: A $25 late reschedule fee applies. If your card is saved in our booking and payment system, the fee is charged to that card.
- To reschedule, follow the rescheduling instructions in your appointment messages from our team.
Final Invoice & Payment
- After your service is completed, you will receive a final invoice via text message and email.
- The invoice includes your remaining balance plus a 3% card processing fee calculated on the total job price.
- Payment is due immediately upon receipt of the invoice.
- Additional charges (e.g., extra materials, scope changes) may be added to the final invoice.
Card on File
- If you pay your deposit by card through our booking and payment system, your card may be saved for future charges (final invoice, late reschedule fees).
- Card information is stored by that system's payment processor — NYC TV Guy never has access to your full card details.
TV Sales — Returns, Delivery & Pricing
- Delivery: We deliver your TV. We confirm the delivery details and any delivery charge that applies in your quote before you buy.
- Returns: Every TV is covered by its manufacturer warranty. Return details are handled with our team directly. To walk through the details, call or text us at (646) 912-5050 before purchase. We offer demos of Bang & Olufsen, home theatre, Lutron, Sonos and the LG W6 TV.
- Price match: During manufacturer sales, including Black Friday, we match eligible prices from Samsung, Sony, LG, Sonos and Bang & Olufsen, and from Best Buy and B&H. Send us the listing for the identical model number before you book.
- Manufacturer warranty: Every TV ships with the full LG / Sony / Samsung manufacturer warranty. Warranty claims for a defect go directly to the manufacturer.
Communications Consent
- By booking, you consent to receive SMS and email communications including request confirmations and service notifications. Message and data rates may apply.
- You may opt out of SMS messages at any time by replying STOP. Transactional messages related to active bookings are a necessary part of our service.
- NYC TV Guy will never sell, share, or rent your phone number to third parties.
Service Disclaimers
- NYC TV Guy is not liable for pre-existing wall conditions, hidden wiring issues, or damage to walls not suitable for mounting.
- The customer is responsible for confirming wall type and stud availability. Additional charges may apply for alternative mounting solutions.
- We are not responsible for damage caused by defective products, manufacturer issues, or improper handling after installation.
Limitation of Liability
To the fullest extent permitted by law, NYC TV Guy's total liability for any claim arising from our services shall not exceed the total amount you paid for the specific service giving rise to the claim.
Questions?
If you have any questions about our policies, text us at (646) 912-5050.