Question 1

How do I hire someone to mount my TV in NYC?

Accepted Answer

Book online — it takes under 2 minutes. Enter your zip code, pick your service and date, and submit your booking request. You see the estimated total before you submit your booking request. We're fully insured, 5-star rated on Google, and cover all five NYC boroughs.

Question 2

I need someone to mount my TV — how does it work?

Accepted Answer

Just book online. You'll enter your zip code, choose your TV mounting service, pick an available time slot, and submit your booking request. You see the estimated total before you submit your booking request. We send you a checklist and equipment recommendations before your appointment. Our technician arrives with all tools — you just need the TV and mount ready.

Question 3

What's the difference between TV mounting and TV installation?

Accepted Answer

They mean the same thing. TV mounting, TV installation, TV hanging — all refer to securely attaching your TV to the wall. At NYC TV Guy, every job includes leveling, securing to studs or anchors, and a clean finish. We also offer cable concealment, power outlet installation, and soundbar mounting as add-ons.

Question 4

How do I find a TV installer near me in NYC?

Accepted Answer

NYC TV Guy is a New York City company covering all five NYC boroughs — Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. We also serve nearby northern New Jersey — see our New Jersey page. Enter your zip code when booking and we'll confirm we service your area.

Question 5

How much does TV mounting cost?

Accepted Answer

Starting from $175 for a standard TV mount. Price varies by service type — mounting with cable covers starts from $199, and full in-wall cable concealment with a new power outlet starts from $599.

Question 6

Do you include the TV mount?

Accepted Answer

No — the mount is not part of the mounting price. You can buy one from us: our recommendations page shows the TV mounts we sell, matched to your TV size and wall type, and we bring it on the day of your install. You can also use a mount you already own.

Question 7

How do I pay?

Accepted Answer

You see your estimated total before you submit your booking request. The website does not take any payment. After our team confirms your request, we collect a deposit of $100 or 30% of the job total, whichever is greater. We accept Zelle (preferred, no fee), Cash, CashApp, and Venmo with no fee. Credit/debit card payments have a 3% processing fee.

Question 8

Can the price change after I book?

Accepted Answer

It can, if the work on site is different from your request — for example, you add a service or extra materials are needed. Any change is added to your final invoice.

Question 9

Why should I buy the mount separately?

Accepted Answer

The right mount depends on your TV size, its weight and your wall type, so it is priced on its own. Pick one of the mounts we sell on our recommendations page and we bring it on the day of your install, or use a mount you already own.

Question 10

When are you available?

Accepted Answer

We work every day, 9 AM to 6 PM.

Question 11

Can you come today?

Accepted Answer

No. Submit your booking request with your preferred date and our team confirms the appointment with you. For urgent needs, call us at (646) 912-5050 and our team checks the soonest time we can come.

Question 12

How long does TV mounting take?

Accepted Answer

A standard single-TV wall mount takes about 1 hour. With cable covers, the mount still takes about 1 hour. Full in-wall cable concealment takes about 90 minutes. Soundbar-only installs take about 30 minutes.

Question 13

Can I reschedule my appointment?

Accepted Answer

Yes. Cancel or reschedule at least 24 hours before your appointment with no cancellation fee. Within 24 hours of your appointment, if you reschedule, a $25 late reschedule fee applies. To reschedule, follow the rescheduling instructions in your appointment messages from our team.

Question 14

What is the arrival window?

Accepted Answer

Your technician may arrive within a 90-minute window of your scheduled time. We’ll send you updates as the appointment approaches.

Question 15

Will my wall hold a TV?

Accepted Answer

Yes — we mount on all wall types. For drywall with studs, we use lag bolts. For drywall without studs, we use heavy-duty toggle bolts. For metal studs, snap toggles. For brick and concrete, masonry hardware. 50,000+ TVs mounted by our team, on every wall type in NYC.

Question 16

Can you mount on metal studs?

Accepted Answer

Yes, not a problem. We use snap toggles specifically designed for metal studs — completely secure.

Question 17

Can you mount on brick or concrete?

Accepted Answer

Absolutely. We bring the appropriate masonry bits and hardware for brick, concrete, and stone walls.

Question 18

Can you hide the cables inside the wall?

Accepted Answer

Yes — our ‘TV Mounting + Power Outlet + Cable in Wall’ service (from $599) includes routing cables through the wall and installing a new power outlet behind the TV. For a simpler option, our cable cover/raceway service (from $199) hides cables on the wall surface.

Question 19

Can you mount a TV above a fireplace?

Accepted Answer

Yes. The TV must not be directly above an open flame; there needs to be something between the fire and TV to redirect hot air (like a mantel). We’ll assess your setup on-site.

Question 20

Can I mount a TV in my apartment?

Accepted Answer

Yes — most landlords are fine with TV mounting. We recommend checking with your landlord first, but the holes from a mount are small and standard. We’ve mounted thousands of TVs in NYC apartments.

Question 21

My building requires a Certificate of Insurance (COI)

Accepted Answer

No problem. After you book, send us your building’s COI template and the management company’s email address. We’ll handle the submission — we carry $2M general liability and a separate $5M umbrella policy.

Question 22

Do you work in co-op buildings?

Accepted Answer

Yes. We provide COI documentation for co-op boards.

Question 23

What if my building won’t approve the work?

Accepted Answer

Tell us as soon as your building says no. If our team has not confirmed your appointment yet, nothing has been paid — the website takes no payment — so there is nothing to cancel. If the appointment was already confirmed, our standard rule applies: cancel or reschedule at least 24 hours before your appointment with no cancellation fee. We are glad to answer your management company's questions about the COI.

Question 24

What do I need to prepare?

Accepted Answer

Just have the TV and the mount ready, with some space in front of the wall where you want the TV. You don’t need to unbox the TV or move furniture — our technician handles that.

Question 25

Which mount should I buy?

Accepted Answer

Visit our recommendations page — we have specific mount suggestions based on TV size, wall type, and mounting style (flush, tilting, full-motion, corner, fireplace).

Question 26

Does someone need to be home?

Accepted Answer

Yes — someone must be present for the entire appointment.

Question 27

Should I send photos of my wall?

Accepted Answer

Yes — after booking, we’ll ask you to send a photo of the wall and the nearest outlet. This helps us bring the right hardware and give you an accurate time estimate.

Question 28

Are you insured?

Accepted Answer

Yes — we carry $2M general liability and a separate $5M umbrella policy. We provide a Certificate of Insurance (COI) for your building on request.

Question 29

What if the TV falls off the wall?

Accepted Answer

Across 50,000+ TVs mounted by our team, this has never happened. But if it did, our insurance covers the damage and replacement — we're fully insured with $2M general liability and a separate $5M umbrella policy.

Question 30

Do you guarantee your work?

Accepted Answer

Absolutely. If anything isn’t right after installation, contact us and we’ll make it right. We also offer FaceTime support for minor adjustments after the appointment. For office AV, we also offer a maintenance plan: our team comes back to add equipment and change the configuration, and if your team changes something on its own, we can come back and set it up again. We can also stay on retainer as your external IT team for AV — ask us.

Question 31

Do you actually sell TVs, or just install them?

Accepted Answer

Both. We're an authorized LG, Sony and Samsung partner — we sell, deliver and install the TVs on our TV sales page directly. We handle delivery and the install in one appointment. Your quote shows the applicable job charges for the TV, delivery and installation.

Question 32

What's your return policy on TVs?

Accepted Answer

Every TV is covered by its manufacturer warranty. Return details are handled with our team directly. Call or text us at (646) 912-5050 before purchase if you want the specifics.

Question 33

Can I see the TV in person before I buy?

Accepted Answer

We offer demos of Bang & Olufsen, home theatre, Lutron, Sonos and the LG W6 TV. Call or text us at (646) 912-5050 and we'll set one up. For any other TV, call or text us and our team will help you pick the right size and model for your space.

Question 34

How much does delivery cost?

Accepted Answer

We deliver your TV. Any delivery charge that applies to your job is listed on your quote.

Question 35

Do you price-match?

Accepted Answer

During manufacturer sales, including Black Friday, we match eligible prices from Samsung, Sony, LG, Sonos and Bang & Olufsen, and from Best Buy and B&H. Send us the listing for the same model number before you book.

Question 36

What is your cancellation policy?

Accepted Answer

Cancel or reschedule at least 24 hours before your appointment with no cancellation fee. Your deposit is paid after our team confirms your request. If you cancel at least 24 hours ahead, that deposit is refunded. If you cancel within 24 hours of your appointment, the deposit is forfeited.

Question 37

What happens if I no-show?

Accepted Answer

If no one is home at the scheduled time, the deposit you paid is forfeited. If plans change, cancel or reschedule at least 24 hours before your appointment with no cancellation fee.

Question 38

What if you need to cancel?

Accepted Answer

It is rare, and usually weather-related. If we have to cancel, we contact you as early as we can and give you priority rebooking on the next day that works for you. Our team will talk you through what happens to any deposit you paid.

Question 39

Where do you service?

Accepted Answer

We are a New York City company serving all five NYC boroughs (Manhattan, Brooklyn, Queens, Bronx, Staten Island). We also serve nearby northern New Jersey — see our New Jersey page. We serve both residential and commercial clients.

Question 40

Is there a travel fee?

Accepted Answer

It depends on distance. The farther the job is from Manhattan, the higher the minimum job total may be, and a travel fee may also apply. This is the same for every area we serve, including Staten Island, Nassau, Suffolk and New Jersey. You see your estimated total before you submit your booking request.

Question 41

Do you do outdoor TV mounting?

Accepted Answer

No — we only do indoor installations at this time.

TV Mounting FAQ — Pricing & Installation

Hiring & Getting Started

Pricing & Payment

Scheduling & Availability

Walls & Installation

Building & Apartment Questions

Before Your Appointment

Insurance & Warranty

TV Sales — Returns, Delivery & Pricing

Cancellation Policy

Service Area

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