Question 1

How much does TV mounting cost?

Accepted Answer

Starting at $140 for a standard TV mount. Price varies by service type — mounting with cable covers is $190, and full in-wall cable concealment with a new power outlet is $520. We also offer volume discounts: 3 TVs at $120 each, 5 TVs at $110 each (same appointment).

Question 2

Do you include the TV mount?

Accepted Answer

No — you purchase the mount separately. We send you specific Amazon recommendations based on your TV size and wall type through our recommendations page. This keeps the price lower for you and lets you pick exactly what you want.

Question 3

How do I pay?

Accepted Answer

A 20% deposit is collected when you book online via credit card. The remaining balance is due at completion. We accept Zelle (preferred, no fee), Cash, CashApp, and Venmo with no fee. Credit/debit card tap-to-pay has a 3% processing fee.

Question 4

Can the price change after I book?

Accepted Answer

Only if you add something on-site that wasn’t in the original booking. The price you see at checkout is the price you pay.

Question 5

Is there a discount for repeat customers?

Accepted Answer

We offer volume-based discounts for multiple TVs at the same appointment — not per-visit discounts. 3 TVs = $120 each, 5 TVs = $110 each.

Question 6

Why should I buy the mount separately?

Accepted Answer

Mounts go in and out of stock frequently, it’s usually cheaper buying direct from Amazon, and our technicians travel by subway — carrying large mounts isn’t practical. We send you the exact product link for your setup.

Question 7

When are you available?

Accepted Answer

We typically work Wednesday, Saturday, Sunday, and Monday. Our earliest appointment is 10:00 AM and latest is 7:00 PM. Book online anytime — available slots update in real time.

Question 8

Can you come today?

Accepted Answer

We don’t offer same-day bookings. The earliest we can schedule is the next day. For urgent needs, we suggest trying the TaskRabbit app.

Question 9

How long does TV mounting take?

Accepted Answer

A standard wall mount takes about 40–45 minutes. With cable covers, about 60 minutes. Full in-wall cable concealment takes about 90 minutes. Soundbar-only installs take about 30 minutes.

Question 10

Can I reschedule my appointment?

Accepted Answer

Yes — reschedule for free before 4:00 PM the day before your appointment. After that, there’s a $25 rescheduling fee. Use the link in your booking confirmation to reschedule anytime.

Question 11

What is the arrival window?

Accepted Answer

Your technician may arrive within a 90-minute window of your scheduled time. We’ll send you updates as the appointment approaches.

Question 12

Will my wall hold a TV?

Accepted Answer

Yes — we mount on all wall types. For drywall with studs, we use lag bolts. For drywall without studs, we use heavy-duty toggle bolts. For metal studs, snap toggles. For brick and concrete, masonry hardware. We’ve mounted over 5,000 TVs on every wall type in NYC.

Question 13

Can you mount on metal studs?

Accepted Answer

Yes, not a problem. We use snap toggles specifically designed for metal studs — completely secure.

Question 14

Can you mount on brick or concrete?

Accepted Answer

Absolutely. We bring the appropriate masonry bits and hardware for brick, concrete, and stone walls.

Question 15

What about NYCHA walls?

Accepted Answer

NYCHA buildings often have thin, hollow walls. For these, we require a fixed (non-tilting) mount — we’ll send you the specific one to order. The TV will be completely secure.

Question 16

Can you hide the cables inside the wall?

Accepted Answer

Yes — our ‘TV Mounting + Power Outlet + Cable in Wall’ service ($520) includes routing cables through the wall and installing a new power outlet behind the TV. For a simpler option, our cable cover/raceway service ($190) hides cables on the wall surface.

Question 17

Can you mount a TV above a fireplace?

Accepted Answer

Yes — fireplace mounts are a $15 surcharge. The TV must not be directly above an open flame; there needs to be something between the fire and TV to redirect hot air (like a mantel). We’ll assess your setup on-site.

Question 18

Can I mount a TV in my apartment?

Accepted Answer

Yes — most landlords are fine with TV mounting. We recommend checking with your landlord first, but the holes from a mount are small and standard. We’ve mounted thousands of TVs in NYC apartments.

Question 19

My building requires a Certificate of Insurance (COI)

Accepted Answer

No problem. After you book, send us your building’s COI template and the management company’s email address. We’ll handle the submission — our general liability coverage is $2,000,000.

Question 20

Do you work in co-op buildings?

Accepted Answer

Yes. We provide COI documentation for co-op boards. Note: we do not sign indemnity agreements.

Question 21

Is there extra charge for walk-ups?

Accepted Answer

No extra charge regardless of floor — whether it’s a walk-up or elevator building.

Question 22

What if my building won’t approve the work?

Accepted Answer

If your building denies the COI or won’t allow mounting, we can cancel your booking for a full refund. Alternatively, try the TaskRabbit app for handymen who may work without COI requirements.

Question 23

What do I need to prepare?

Accepted Answer

Just have the TV and the mount ready, with some space in front of the wall where you want the TV. You don’t need to unbox the TV or move furniture — our technician handles that.

Question 24

Which mount should I buy?

Accepted Answer

Visit our recommendations page at nyctvguy.com/recommendations — we have specific mount suggestions based on TV size, wall type, and mounting style (flush, tilting, full-motion, corner, fireplace).

Question 25

Does someone need to be home?

Accepted Answer

Yes — someone must be present for the entire appointment.

Question 26

Should I send photos of my wall?

Accepted Answer

Yes — after booking, we’ll ask you to send a photo of the wall and the nearest outlet. This helps us bring the right hardware and give you an accurate time estimate.

Question 27

Are you insured?

Accepted Answer

Yes — fully insured with $2,000,000 in general liability coverage. Every technician on our team is covered.

Question 28

What if the TV falls off the wall?

Accepted Answer

In over 5,000 installations, this has never happened. But if it did, our insurance covers the damage and replacement. Each job is covered for up to one year.

Question 29

Do you guarantee your work?

Accepted Answer

Absolutely. If anything isn’t right after installation, contact us and we’ll make it right. We also offer FaceTime support for minor adjustments after the appointment.

Question 30

What is your cancellation policy?

Accepted Answer

Cancel before 9:00 AM the day before your appointment for a full deposit refund. After that deadline, the deposit is forfeited.

Question 31

What happens if I no-show?

Accepted Answer

If no one is home at the scheduled time, the deposit is forfeited. We strongly recommend rescheduling in advance if plans change — it’s free before 4:00 PM the day before.

Question 32

What if you need to cancel?

Accepted Answer

If we need to cancel (rare — usually weather-related), you receive a full deposit refund and priority rebooking.

Question 33

Where do you service?

Accepted Answer

All five NYC boroughs (Manhattan, Brooklyn, Queens, Bronx, Staten Island) and northern New Jersey including Jersey City, Newark, Hoboken, Paterson, and 20+ other cities. Residential only — no commercial installations.

Question 34

Is there a travel fee?

Accepted Answer

Manhattan, Brooklyn, Queens, and the Bronx are included in the base price. Staten Island and New Jersey locations may include a $50–$100 travel fee depending on distance.

Question 35

Do you do outdoor TV mounting?

Accepted Answer

No — we only do indoor residential installations at this time.

Frequently Asked Questions

Pricing & Payment

Scheduling & Availability

Ready to Book?

Walls & Installation

Building & Apartment Questions

Before Your Appointment

Insurance & Warranty

Cancellation Policy

Service Area