Privacy Policy

NYC TV Guy ("we," "us," or "our") operates a TV mounting and installation service in New York City. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and booking platform.

1. Information We Collect

When you book a service or interact with our platform, we may collect:

• Contact information: name, phone number, email address
• Service address: street address, city, state, zip code
• Payment information: this website does not take payments. Deposits and invoices are paid through Jobber, our job-management provider, and its payment processor. We do not store your credit card details.
• Booking details: selected services, appointment date and time, service preferences
• Device information: browser type, IP address, and general location data collected automatically through standard web technologies

2. How We Use Your Information

We use the information we collect to:

• Process and manage your service bookings
• Schedule technician appointments and check availability
• Send your request to our job-management provider (Jobber), which handles your deposit and final invoice
• Send request confirmations and service updates via SMS and email
• Communicate with you about your service requests
• Improve our services and website experience

3. Communications Consent

By checking the communications consent box during the booking process, you expressly consent to receive SMS text messages and emails from NYC TV Guy related to your booking. These communications include:

• Request confirmations
• Scheduling updates and changes
• Service-related notifications

Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. Transactional messages related to active bookings are a necessary part of our service. You may opt out of promotional or marketing messages at any time by contacting us.

NYC TV Guy does not sell or rent your phone number. We share it only with the service providers named below to verify your phone, handle your request, alert our team, and send service messages.

4. Third-Party Services

We use trusted third-party services to operate our platform. These services may process your data as described below:

• Our installation partner's Jobber account: Our preferred installation partner receives your phone number and request details in Jobber. Jobber and its payment processor also handle deposit and invoice payments. See Jobber's Privacy Policy.
• Quo (formerly OpenPhone): Delivers SMS verification codes and booking messages to your phone number.
• Slack: Receives your phone number in private internal lead alerts so our team can respond to your request.
• Resend: Sends email confirmations and service updates.
• Meta (Facebook & Instagram): We use the Meta Pixel and Conversions API to measure and improve our advertising. This may include sharing hashed (irreversibly scrambled) versions of your email, phone, and name, the _fbp/_fbc advertising cookies, and general activity such as pages viewed and requests submitted. See Meta's Privacy Policy.
• Google Analytics: Helps us understand site traffic and which channels lead to bookings. See Google's Privacy Policy.

We do not sell or rent your personal information. The only data shared with our advertising and analytics partners (Meta and Google) is limited and hashed (scrambled so it cannot be read back), and it is used solely to measure and improve our own advertising. We never share your raw contact details for other companies to market to you independently.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill your booking, and comply with legal obligations. Booking records may be retained for accounting and legal purposes even after your service is completed. Verification code records are deleted after 24 hours.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This website does not process card payments. Payments are handled by Jobber and its payment processor, and card details are never stored on our servers.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of promotional communications

To exercise any of these rights, please contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

9. Photos from your job

Our technicians photograph the work area before, during, and after the install. We may feature job photos and a short description of the work on our website as a case study.

We never publish your name, address, or any other information that identifies you personally. If you see a photo or page you would like removed, you can ask us to take it down at any time:

• Use the "Ask us to take something down" button on the case-study page itself.
• Call us at (646) 912-5050.
• Email us at general@nyctvguy.com.

We will remove the photo or page promptly after we confirm the request.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

NYC TV Guy
169 Madison Ave, Ste 2920
New York, NY 10016
Website: NYC TV Guy