Privacy Policy

NYC TV Guy ("we," "us," or "our") operates a TV mounting and installation service in New York City and New Jersey. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and booking platform.

1. Information We Collect

When you book a service or interact with our platform, we may collect:

• Contact information: name, phone number, email address
• Service address: street address, city, state, zip code
• Payment information: processed securely through Stripe (we do not store your credit card details)
• Booking details: selected services, appointment date and time, service preferences
• Device information: browser type, IP address, and general location data collected automatically through standard web technologies

2. How We Use Your Information

We use the information we collect to:

• Process and manage your service bookings
• Schedule technician appointments and check availability
• Process payments for booking fees and services
• Send booking confirmations, appointment reminders, and service updates via SMS and email
• Communicate with you about your service requests
• Improve our services and website experience

3. Communications Consent

By checking the communications consent box during the booking process, you expressly consent to receive SMS text messages and emails from NYC TV Guy related to your booking. These communications include:

• Booking confirmations
• Appointment reminders
• Scheduling updates and changes
• Service-related notifications

Transactional messages related to active bookings are a necessary part of our service and cannot be opted out of. You may opt out of promotional or marketing messages at any time by contacting us.

4. Third-Party Services

We use trusted third-party services to operate our platform. These services may process your data as described below:

• Stripe: Processes payment transactions securely. See Stripe's Privacy Policy.
• Quo (formerly OpenPhone): Delivers SMS notifications related to your bookings.
• Resend: Sends email confirmations and service updates.
• Google Calendar: Manages technician scheduling and appointment availability.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill your booking, and comply with legal obligations. Booking records may be retained for accounting and legal purposes even after your service is completed.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Payment information is processed through Stripe's PCI-compliant infrastructure and is never stored on our servers.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of promotional communications

To exercise any of these rights, please contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

NYC TV Guy
169 Madison Avenue
New York, NY 10016
Website: nyctvguy.com